ADMINISTRASI PENGELOLAAN DOKUMEN TRANSFER OF BRANCH (TOB) PADA BANK RAKYAT INDONESIA (PERSERO) Tbk. UNIT DINOYO 1 MALANG

The purpose of this research is to find out how to manage Transfer of Branch (TOB) documents at PT Bank Rakyat Indonesia (Persero) Tbk. Unit Dinoyo 1 Malang. Transfer of Branch (TOB) is the process of transferring operations from one branch to another involving important documents that must be managed carefully. The research method used descriptive qualitative to gain an understanding of the procedures and practieces of document management by direct observation of the workflow and data collection through interviews with employees involved in the document transfer process and documentation.
In carrying out the administration of document management Transfer of Branch (TOB) PT Bank Rakyat Indonesia (Persero) Tbk. Unit Dinoyo 1 Malang records the Transfer of Branch (TOB) documents by storing Minutes and TOB Receipts and saving the Transfer of Branch (TOB) Entry documents by digitally registering in through a software application on a spreadsheet.
The results of this study indicate that the Transfer of Branch (TOB) document management system at PT Bank Rakyat Indonesia (Persero) Tbk. Unit Dinoyo 1 Malang is currently quite efficient. However, the storage of Transfer of Branch (TOB) Entry documents has not been digitized through Brimen.