PENGARUH SMART-PEN PADA BEBAN KERJA MENTAL PEKERJA ADMINISTRASI INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM UNIVERSITAS MUHAMMADIYAH MALANG

Background: Mental workload is included in psychosocial factors which are resources needed in processing human information to perform a task. Referring to data from the World Health Organization (WHO), it is estimated that around 15% of working-age adults experienced mental disorders in 2019. In the implementation of FP-SEP, the fingerprint reader tool is still in a complex form which in the process encountered, patients must come to the registration place or workers must come to the patient to validate BPJS Kesehatan membership. This study contains whether there is an effect of Smart-Pen on controlling mental workload to help medical personnel read and receive information faster so that the time needed is relatively short and reduces mental workload.
Objective: Proving that Smart-Pen can be an alternative to controlling the mental workload of administrative operators in validating BPJS Kesehatan participants in the emergency installation of the Muhammadiyah University of Malang General Hospital.
Methodology: Interventional research using NASA TLX pre and post questionnaires was conducted to introduce and test Smart-Pen to see the mental workload and use the Technology Acceptance Model (TAM) questionnaire to see the level of acceptance of the Smart-Pen tool. NASA TLX pre and post data that had been scored were analyzed using normality tests and t-tests. Furthermore, the difference between NASA TLX pre and post will be tested for linear regression.
Findings: There is a significant difference between the mental workload before and after using Smart-Pen. However Smart-Pen has an insignificant relationship in reducing the mental workload of administrative operators.