Pengujian karakteristik Functional Suitability dan Performance Efficiency SPBE Kota Malang

The development of information technology has had a significant impact on human life, including in the dissemination of information and public services. One of the media used to provide information services is the website. The Malang City Government utilizes a website as part of the Electronic-Based Government System (SPBE) to enhance transparency and the efficiency of public services. This study aims to assess the quality of the SPBE Malang City website using the ISO/IEC 25010 standard, specifically focusing on the *Functional Suitability and Performance Efficiency characteristics. The Functional Suitability testing showed excellent results with a score of 0.98 for the sub-characteristics of Functional Completeness, Functional Correctness, and Functional Appropriateness, as well as consistent validation between evaluators using Cohen's Kappa, which resulted in a high category. Additionally, the Intraclass Correlation Coefficient (ICC) test showed a reliability score of 0.885, indicating good reliability. However, the Performance Efficiency test using GTMetrix yielded an average grade of D with a score of 59%, indicating that several aspects still require improvement to achieve optimal performance. Based on these findings, four recommendations for improvement are provided to enhance the website's performance, including issues related to page load time, resource usage, and JavaScript execution.