Inovasi Aplikasi Sicantik Cloud Dalam Meningkatkan Kualitas Pelayanan Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Batu

The realization of the implementation of public services still finds several services that have not gone well, this is because the community often feels disappointed with the public services carried out by service providers. The community is disadvantaged by poor service quality starting from the licensing processing stage and various other permits. Thus, it is necessary to make changes to governance and service improvements in providing good and quality public services from the government for the entire community. This research was conducted to find out how the SiCantik Cloud application innovation improves service quality at the Batu City One-Stop Investment and Integrated Service Office.
This research refers to the e-govqual model. E-Govqual is a method for assessing service quality developed to measure existing website services provided by the government as seen from user perceptions. The method used in this research is a qualitative approach with descriptive research type. The qualitative approach in this study aims to understand the phenomenon of public service innovation through analysis that does not involve the use of statistics in the analysis process.
The implementation of the use of SiCantik has been able to provide changes, benefits and also renewals which are seen from, efficient and effective in terms of time, saving costs, reducing paper waste so that it becomes environmentally friendly, and there is also transparency in the licensing and non-licensing process.