Evaluasi Kualitas Layanan E-Government Menggunakan Metode E-GOVQUAL, Importance Performance Analysis dan Heuristic Evaluation (Studi Kasus Pemerintah Desa Wiyurejo)

This research examines the evaluation of service quality of Wiyurejo Village e-Government website from the user's perspective. Wiyurejo Village has implemented a website as a means to provide public information, promote village potential, and facilitate flexible community service interactions. However, an evaluation of this website has never been conducted thoroughly, so its quality has not been optimized in supporting data management and dissemination of village-related information.This research uses two main evaluation methods, namely E-GOVQUAL and Heuristic Evaluation. E-GOVQUAL is used to assess the six dimensions of e-Government service quality, while Heuristic Evaluation to find interface usability issues. Data analysis from user questionnaires uses the Importance Performance Analysis (IPA) method to measure users' perceived satisfaction with the quality of services provided. The results of the study are expected to provide a deeper understanding of the strengths and weaknesses of the Wiyurejo Village website as well as recommendations for improvement based on heuristic evaluation principles. Thus, this research not only contributes to improving the quality of e-Government services at the village level, but also provides practical guidance to improve the efficiency and effectiveness of information technology-based public services in Indonesia.