ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP ADMINISTRASI DESA (STUDI DESA BUMIAJI KOTA BATU)

The quality of public services is the main indicator of government effectiveness in Indonesia, because the 1945 Constitution requires the state to provide the basic needs of all citizens. The Bumiaji Village Government provides administrative services where each letter has a different purpose. The village government does not know the level of community satisfaction with village services, so it cannot guarantee that these services meet the community's needs and expectations. This research aims to analyze the level of community satisfaction with village administration services in Bumiaji Village, Batu City.
The research method used is a survey using a questionnaire as a data collection instrument. Respondents involve community members who actively interact with village administration services. Data analysis was carried out through a quantitative approach using descriptive statistical techniques.
The results of the research show that service quality has a good effect on community satisfaction. This can be seen from the results of the analysis of the community satisfaction index with a Bumiaji Village Community Satisfaction Index value of 76.9725 or 76.97, indicating that the increasing quality of service has an effect on community satisfaction felt by public. Thus, the better the quality of service provided by the Batu City Bumiaji Village Office employees, the more community satisfaction will increase