ANALISIS USABILITY TERHADAP SISTEM INFORMASI PENGADILAN AGAMA PRAYA KELAS 1B MENGGUNAKAN METODE HEURISTIC EVALUATION DAN USER EXPERIENCE QUESTIONNAIRE (STUDI KASUS: PA-PRAYA.GO.ID)

The advent of the Society 5.0 era has had a significant impact on social life, including at the Religious Court of Praya, which utilizes a website-based information system. However, there has been no research on the user experience of this system. Therefore, the Heuristic Evaluation and User Experience Questionnaire (UEQ) methods were chosen. The Heuristic Evaluation method involves three evaluators focusing on 10 Usability Heuristic principles. Meanwhile, UEQ collects user responses on six aspects of user experience, with a total of 26 questions. This study aims to gain a comprehensive understanding of the usability and user experience of the Religious Court of Praya's information system. From the UEQ measurement results, the average scores for each aspect of user experience are as follows: Attractiveness 1.22, Efficiency 1.22, Stimulation 1.19, and Novelty 0.92. These five variables are above the "Average" benchmark level. However, the Dependability variable scored 1.13 and the Perspicuity variable scored 1.04, placing them below the "Average" benchmark. The heuristic evaluation found major usability problems with an average severity rating of 2.53 (rounded to 3). The five aspects with the highest problem levels are: Match between System and the real world, Aesthetic and minimalistic design, Help users recognize dialog and recover from errors, Flexibility and efficiency of use, and Error Prevention. Evaluation by three evaluators indicated that the mobile application design requires improvement, particularly in terms of appearance, layout, design consistency, and alignment with the application's concept. It is recommended to align content selection, colors, typography, and reduce excessive information. Collaboration with evaluators or obtaining additional feedback can enhance the quality of the application design to make it more appealing, consistent, and userfriendly.