ANALISIS BENTUK TANGGUNG JAWAB JASA PENGIRIMAN BARANG ATAS KELALAIAN PIHAK PERUSAHAAN EKSPEDISI (STUDI PADA PT. GLOBAL JET EXPRESS KOTA BATU)

This research analyzes the forms of responsibility of PT. Global Jet Express Batu City, in this case what form of responsibility is given if goods are damaged, delayed or lost, and also analyze the form of responsibility that has been given based on consumer protection law. This research is a type of empirical legal research. Empirical legal research is an approach carried out by field research by looking at and observing what happens in the field, the application of these regulations in practice in society. To support this empirical research, normative research with a legal approach was also used by examining laws and regulations related to consumer protection in Indonesia. Form of responsibility from PT. Global Jet Express (J&T) Batu City uses the principle of "presumption of liability" where this principle is the responsibility of PT. Global Jet Express (J&T) Batu City is fully responsible for damage to goods, loss of goods, delays resulting from negligence on the part of the Company. The form of responsibility given by PT. Global Jet Express (J&T) is in accordance with the provisions of the consumer protection law which states that business actors are responsible for providing full compensation if consumers experience losses due to damage to goods, loss of goods or experience delays due to consuming goods or services produced and traded.