Perancangan User Interface Sistem Informasi Penjadwalan Kapal Menggunakan Human Centered Design

The use of information technology can have a major impact in supporting various aspects of human needs and activities, one of which is in the sea transportation sector. PT Pelindo IV Balikpapan Branch is a port service provider, one of which is inter-island ship crossing services. However, there are problems that occur in the provision of ship services, namely in developing a website for the ship crossing schedule information system for ship passengers. From these problems, this research aims to design a user interface for a website-based ship scheduling information system using the Human Centered Design (HCD) method. The HCD method is an interface design method that focuses on user needs from using the system. The stages in the HCD method are to collect data conducted by interviewing users to determine the user context and user needs. Then, the process of making a design in the form of a prototype is carried out. After that, the evaluation stage is carried out as part of the iteration process using task scenarios and the use of the System Usability Scale (SUS) method. From the results of the design evaluation, the SUS score was 75. With the SUS score, the design of the ship scheduling information system interface is included in the "Acceptable" category or can be accepted by users.