Resolusi Konflik Pada Orang Lanjut Usia (LANSIA) (Studi Kasus Di Rumah Asuh Anak dan Lansia (RAAL) Griya Asih Lawang, Malang

This research was motivated because the researcher saw many conflicts that occurred between the elderly who lived in RAAL Griya Asih. Seeing the elderly who live in RAAL Griya Asih from different backgrounds, the elderly will experience turmoil of disputes between them because of these differences. Those who live in this foster home, not all elderly can accept their presence in a new place. Moreover, if they are entrusted and not of their own will. However, not only that because by being entrusted, the elderly need to adapt again to their socializing abilities which are no longer the same as when they were young. Although this foster home provides services and comfort for the elderly, it has not been able to make them live comfortably and harmoniously like living with their own families. Therefore, this study aims to explain the conflict resolution carried out by the elderly who are in conflict. This research method uses a qualitative approach with a case study research type and data collection is carried out through observation, interviews, and documentation. In-depth interviews were conducted with the elderly who live in RAAL Griya Asih. This study uses the micro conflict theory proposed by Randall Collins, where the conflict that occurs in the elderly at RAAL Griya Asih is an interpersonal or interpersonal conflict. The results of this study indicate that the conflict resolution carried out by the elderly at RAAL Griya Asih is by means of a third-party settlement, namely from the management of RAAL Griya Asih. The efforts made are by using a pattern of moving beds and eating places, then an emotional control pattern is carried out through communication between the elderly and the management, and the management's efforts by collaborating with external parties such as universities to help, guard, accompany, and care for the elderly like their own family, both in the form of research collaboration and field work practices.