PERAN KOMUNIKASI DALAM MENINGKATKAN KUALITAS HUBUNGAN WARGA DI LINGKUNGAN GADING FAJAR 2

The Gading Fajar 2 neighborhood faces challenges related to rapid population growth and developing infrastructure, which can hinder the formation of quality relationships between its residents, such as lack of understanding, differences in backgrounds, and lack of effective communication as well as insufficient awareness or concern among residents. This research aims to explain the role of communication in improving the quality of community relations in the Gading Fajar 2 RW 10 environment. The subjects in this research were 3 people, namely, the head of RW 10, the ward sie of RW 10, and the head of RT 39 with the criteria being the Gading Fajar 2 neighborhood administrator who had lived in the Gading Fajar 2 neighborhood for 10 years. The research method used in this research is qualitative with a qualitative descriptive approach. Researchers found the role of communication in improving the quality of community relations in the Gading Fajar 2 RW 10 neighborhood starting from the stage of exchanging information directly, developing relationships between residents until reaching a decision agreed upon by all parties. The exchange of information occurs directly and indirectly, then there is a process of exchanging ideas, feelings and needs that involves openness and honesty. Developing relationships between residents such as providing motivation, educating individuals, and helping residents solve problems. Communication encourages the involvement of residents in the Gading Fajar 2 RW 10 neighborhood in joint activities. Communication is used to resolve problems or conflict resolution, when a conflict occurs, residents identify the problem or issue they are facing, then a discussion or deliberation is held mediated by the administrators in the Gading Fajar 2 RW 10 environment.