ANALISIS USABILITY DAN USER EXPERIENCE PADA E-LEARNING MAN 1 KOTA MALANG MENGGUNAKAN METODE TECHNIQUE FOR USER EXPERIENCE EVALUATION IN E-LEARNING (TUXEL)

The Covid-19 pandemic has had a major impact on society in various fields, both in terms of education and the economy. The spread of Covid-19 changes the social activities of every individual, where every social activity must implement health protocols. With the presence of the Covid-19 pandemic, teaching and learning activities are carried out online using e-learning. MAN 1 Kota Malang is one of the schools that is still utilizing e-learning today even though Covid-19 has subsided. E-learning evaluation is important to identify deficiencies in e-learning so that it can develop an e-learning system in the future. By conducting an e-learning evaluation, it is possible to increase the effectiveness and quality of the teaching and learning process, as well as provide recommendations for improvement. Evaluation from the student side is necessary in order to meet student needs in the learning process. Evaluations that can be carried out are user experience evaluation and usability evaluation using the TUXEL (Technique for User Experience Evaluation in e-learning) method which is divided into 3 assessment aspects, namely general usability, pedagogical usability, and UX evaluation. The evaluation results using the TUXEL method show 6 problems in the general usability aspect, 9 problems in the pedagogical usability aspect, and in the UX evaluation aspect it shows 7 categories leading to positive perceptions while 5 UX evaluation categories lead to normal perceptions. Based on the results of the evaluation that has been carried out, deficiencies in MAN 1 Kota Malang e-learning are known so a solution design is designed in the form of a prototype using Figma.