EVALUASI KINERJA DAN RENCANA PENGEMBANGAN TERMINAL KOTA JOMBANG

While providing services to service users, the Kepuhsari terminal is still far from the expectations of the surrounding community or the standard of type B terminals. Therefore, it is important to understand the current condition of the terminals in Jombang City in relation to the terminal assessment. The inspection strategy is a field study technique by distributing questionnaires and meetings with relevant agencies. The Importance Performance Analysis (IPA) method was used to analyze the data. From research information, the Kepuhsari terminal currently has an average arrival rate (λ) = 2 bus/hour, service level (µ) = 9 bus/hour, average number of vehicles in the frame (n) = 1 bus, average – average queue length in the system (q) = 1 bus, average normal time in the system (d) = 0.14 hours, average normal system waiting time (w) = 0.02 hours, average headway ( h) = 0.4 hours and traffic intensity (ρ ) = 0.2. Area requirements such as the arrival area, departure area, parking area and passenger waiting area are sufficient to accommodate AKDP/AKAP buses and prospective passengers. For service performance using the Importance Performance Analysis (IPA) method, an average level of conformity was obtained of 64.55%, which means that the users of the Kepuhsari terminal are satisfied and there are 3 attributes that need to be developed to make the Kepuhsari terminal service more satisfactory, namely the availability of signs and signs. Discussion of circulation within the terminal, availability of repair facilities and officers checking the suitability of public transport, availability of boards with information on arrival/departure schedules and travel fares for all bus routes at the bus station.