PERLINDUNGAN KONSUMEN DALAM KASUS BIAYA PASANG BARU LISTRIK DALAM PERSPEKTIF YAYASAN LEMBAGA KONSUMEN (YLK)(Studi di Yayasan Lembaga Konsumen (YLK) Malang)

INDRI A., JELITA (2008) PERLINDUNGAN KONSUMEN DALAM KASUS BIAYA PASANG BARU LISTRIK DALAM PERSPEKTIF YAYASAN LEMBAGA KONSUMEN (YLK)(Studi di Yayasan Lembaga Konsumen (YLK) Malang). Other thesis, University of Muhammadiyah Malang.

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Abstract

In global technology advanced, human needs are decreasing because of the technology progress, which most of them needs electricity as the main source. It could create bias, especially in bureaucracy institution, like the failure in new electricity building cost by the authority institution, in this case is PT. PLN. In this writing, the writer discuss about the violation by PT. PLN APJ Malang in new electricity cost to the consumer. The research aimed to reveal the perspective of Consumer Institution to the new electricity building cost and the conclusion activity by Consumer Institution Malang to the case. The writer used socio-juridical approach. The research was done at Consumer Institution Malang with data source were interview, observation, and documentation. For data analysis, the writer used qualitative descriptive analysis. From the research, there could be found that PT. PLN APJ Malang action according to the chronology, was a violation to the consumer right and business unit obligation, that was by not doing transparency of new electricity building and larger cost than it should to the consumer. The case was concluded as: (1) Consumer Institution Malang receiving complaint of new electricity building; (2) Consumer Institution claimed legally to the PT. PLN APJ Malang through official letter; (3) Consumer Institution role as mediator to the complaining parties with PT. PLN APJ Malang in case conclusion. The writer here suggest PT. PLN as official institution who has right to arrange and distribute electricity to consumer, fix the transparency. Consumer Institution should be more active in problem solving for consumer cases.

Item Type: Thesis (Other)
Subjects: K Law > K Law (General)
Divisions: Faculty of Law > Department of Law
Depositing User: Anggit Aldila
Date Deposited: 08 May 2012 05:42
Last Modified: 08 May 2012 05:42
URI: http://eprints.umm.ac.id/id/eprint/4707

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