AKIL M. DUN, MUHAMMAD (2008) IMPLEMENTASI PRINSIP PELAYANAN PRIMA PADA KANTOR KEPENDUDUKAN DAN CATATAN SIPIL (Studi Terhadap Pelayanan Administrasi Kependudukan pada Kantor Kependudukan dan Catatan Sipil di Kabupaten Halmahera Barat). Other thesis, University of Muhammadiyah Malang.
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Along with the regional autonomy as stated in Rule No.23 / 2004 about Regional Government when Demographic and Civil Registry are an obligation which became the authority of Regional Government, so the government should strengthen their competence, efficiency, effectivity, accountability, institution performance, the increase of human resource quality, and accurate information management from institution to strengthen the potensial, public and private independence in order to create perfect society. In this research the writer did descriptive research. Descriptive research, which considered as taxonomic research are done to explore and clarify a phenomena or social fact by describe some variable related with the problem and researched unit. The research was done at Government institution, Demographic and Civil Registry Office at West Halmahera. The subject are Demographic and Civil Registry Office West Halmahera Residence. They were : the chief of Demographic and Civil Registry Office, The chief of service and registry Department, The Chief of People Control and mutation, the service user (society). This research found from two sources, they were primary data (interview, documentation) and secondary data (books, documents, and legal record related with the research). Data collection technique are observation, interview, and documentation. Analysis used was data utilization. Data analysis consisted of several phases, they weredata collection, data reduction, data interpretation. Prime Service. From the interview, there found that the service officer didn’t care when the user came to ask for service. The service officer didn’t ask (active), while they asked, they used to speak unfriendly by saying that they were busy, and the user business could wait later. This was behavior showed to service user. So there could be said that Demographic and Civil Notation Office at West Halmahera Residence didn’t do prime service principle application optimally. From the prime service, Demographic and Civil Notation Office West Halmahera Residence has not optimal achievement in service. It caused by the minimum knowledge of the bureaucracy officer about good service and lack of service by the Demographic and Civil Notation Office West Halmahera Residence. Transparency or openness in service at Demographic and Civil Notation Office showed that they haven’t done yet since the fact showed that there was no information openness about prime service procedure in brochure / leaflet and information board. It could be a place of collusion, corruption, and nepotism. Transparency, accountability, and balance between right and obligation haven’t implemented well. viii Public needs service was still done by governmental institution since there were still no other institution. So that there was no health competition in public service like at Demographic and Civil Notation Office West Halmahera Residence.
|Item Type:||Thesis (Other)|
|Subjects:||J Political Science > J General legislative and executive papers|
|Divisions:||Faculty of Social and Political Science > Department of Government Sience|
|Depositing User:||Anggit Aldila|
|Date Deposited:||25 Apr 2012 02:41|
|Last Modified:||25 Apr 2012 02:41|
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