ANALISIS BALANCED SCORE CARD UNTUK MENGUKUR KINERJA PADA HOTEL SELECTA BATU

GUNAWAN, FEBRIE PANJI (2010) ANALISIS BALANCED SCORE CARD UNTUK MENGUKUR KINERJA PADA HOTEL SELECTA BATU. Other thesis, University of Muhammadiyah Malang.

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Abstract

Aim from this watchfulness detects hotel performance Selecta Batu is measuresed with balanced scorecard. Watchfulness use that want achieved especially for hotel side that is as input for hotel side in the case of performance measurement by using balanced scorecard as to for watchfulness furthermore upon which reference for wishful other party to detects and develop concept and watchfulness hits balanced scorecard. Analyzer that used in this watchfulness that is by using analysis balanced scorecard, after done analysis on datas that gatherred so furthermore be done result comparison or performance that achieved to begin year 2006 until 2008. step done to give has performance that achieved hotel during period experience enhanced or depreciation. Finance perspective analysis result obtainable result that indicator that is used to show that performance in company appreciable unfavourable. Customer perspective analysis result that covers number of complain, customer retention and customer acquisition show that in general company to can to give satisfaction maximal to hotel guests. Based on perspective internal business shows that more the effectiveer facilities use that has by company. In process inovation show that every year it company always hold tool repair and infrastructure with see condition or existing facilities physical conditon. Study perspective analysis result and growth, in perspective this is indicator that used that is cover training and level absenteism. in indicator training show during year 2006 until 2008 company more appreciate on existing human resource quality that is with employee total enhanced existence that follows training. Hit attendance level indicator inferential that employee attendance total during year 2006 until 2008 then experience enhanced. Suggestion that given to company that is supposed hotel manager side always cope to maximise on potential that has by elemen-lemen or resource exist in company. Supposed hotel management side to be more give supervision to employees so that can depress attendance level that done employees in work to denunciated to apply all kind of procedure and rule that appointed so that regulation can give support in the effort increase discipline work employees.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 16 Apr 2012 02:42
Last Modified: 16 Apr 2012 02:42
URI: http://eprints.umm.ac.id/id/eprint/2247

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