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PELAYANAN PUBLIK BIDANG PERIZINAN (Studi Mengenai Kualitas Penyelenggaraan Pelayanan Terpadu Satu Pintu Dalam Pengurusan Surat Izin Usaha Perdagangan (SIUP) Di Kantor Pelayanan Terpadu Perizinan (KPTP) Kabupaten Kotawaringin Barat

Deviyanti, Rina (2009) PELAYANAN PUBLIK BIDANG PERIZINAN (Studi Mengenai Kualitas Penyelenggaraan Pelayanan Terpadu Satu Pintu Dalam Pengurusan Surat Izin Usaha Perdagangan (SIUP) Di Kantor Pelayanan Terpadu Perizinan (KPTP) Kabupaten Kotawaringin Barat. Other thesis, University of Muhammadiyah Malang.


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In general, every human needs service; extremely in other words, service cannot be separated from human life. One of them is licensing field. The licensing matter in Indonesia becomes important obstacle for investors in beginning their business. At least, it needs ninety seven (97) days to get business license in Indonesia. Besides, in line with World Economic Forum (WEF) report on global competing ability in 2006-2007, it showed that Indonesia placed in 50th level from 125 countries in term of licensing easiness. The reality of one-door fused service pattern instructed by government in Permendagri No 24 in year of 2006 on PTSP conduct became priority of local in order to create easy, cheap, quick and indiscriminate service. Therefore, the local KOBAR government established KPTP using One-Door Fused service mechanism. Previously, in making business license, the society had to see technical institution, pay not transparent fee, and spend along time to wait. However, KPTP as Licensing Fused Service easily help the society for it needs only one way. One of efforts conducted by the government in order to improve the public service was issue a Decision of Officer Efficiency Minister Number 63 2003 on the General Guidance of Public Service Procedure, as a basic of conducting national public service containing guidance that have to followed by governmental institution as conductor of public service to give excellent service (effective and satisfied). In the globalization era, business world is getting increase. It is common thing that many businesses, small, middle, and big ones, appear everyday. In doing such business, the business conductor has to get business license or SIUP. KPTP is one of institution that conducts public service on licensing field of trading. Thus, KPTP in KOBAR regency should have good quality service in conducting its service. The quality of governmental institution can be seen and evaluated from their public quality standard. This quality standard covers: Service procedure, Cost service, Time, Requirement, Infrastructure, Officer Competence, and Service product. The research referred to descriptive one. The research subject covered personal who asked for business license of trading in KOBAR regency in 2007-2008. Based on the research, it concluded that quality of public service by KPTP in making SIUP using one-door fused service pattern proved to be not maximum for in making SIUP it involved technical institution. The quality service based on public service standard proved less satisfied. There are some facts from interview as factors of public service by KPTP in KOBAR regency such as complex service procedure that hard to understand, date line in making SIUP that did not meet the rule, not transparent and expensive cost, gratification in service related to tax levied to service officer, difficult requirement, not standard of operational facility such as bad quality of computer. In line with competence of service officer, additional facility and office were less comfort. The service output seemed to be good. The obstacle factors faced by KPTP in making SIUP covered Intern and Extern ones. The intern factors referred to less qualified Human resources of officer in giving service, inconsistent time limited in making SIUP, and unsatisfied operational facility. The external factors covered delayed communication and coordination processes between KPTP and technical institution and less society understanding in helping licensing process. Based on fact above, some recommendations appeared. First, KPTP has to improve the infrastructure and instruments in order to make true vision and mission of Licensing Fused Service Office in West Kotawaringin regency for they have limited additional instrument such as only 3 computers used to give 20 services. Second, KPTP has to facilitate representative building that meet the function and need of service for society. Third, KPTP adds numbers of personal that to give service for 20 licensing can be maximal. Fourth, KPTP has to send and involve its staff in technical Education and Training. The last, it needs regulation such delegate its authority to Licensing Fused Service Office in West Kotawaringin regency to process, issue, approve and publish licensing that the process path become simpler and quicker.

Item Type: Thesis (Other)
Subjects: J Political Science > JA Political science (General)
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: Anwar Jasin
Date Deposited: 04 Apr 2012 08:09
Last Modified: 04 Apr 2012 08:09

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