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Aremania, Angel Putri Nagata (2025) SISTEM DAN PROSEDUR LAYANAN NASABAH MELALUI DIGITAL CUSTOMER SERVICE (DIGICS) PADA PT BANK NEGARA INDONESIA (PERSERO) TBK. Diploma thesis, Universitas Muhammadiyah Malang.
Khoirunisa’, Khoirunisa’ (2025) PROSEDUR PENGKINIAN DATA (ENROLLMENT) NASABAH PENSIUNAN PADA PT. BANK JATIM (PERSERO) Tbk. CABANG MALANG. Diploma thesis, Universitas Muhammadiyah Malang.