PERLINDUNGAN HUKUM TERHADAP SELLER SHOPEE DALAM HAL PEMBATALAN SEPIHAK OLEH CUSTOMER DALAM PRAKTIK PEMBAYARAN CASH ON DELIVERY (COD) (Studi Kasus di Toko Online Shopee ”SkyzL”)

The rapid development of technology often creates new problems. One of them was an incident where a buyer refused to pay for an order package made via Shopee with a cash on delivery payment system. However, this method is often detrimental to businesses, especially when consumers cancel orders or cannot be contacted. The aim of this research is to explain the payment system between consumers and business actors in Shopee transactions and to analyze protection for business actors in the event of cancellation of Shopee consumer transactions in the Cash on Delivery system. This research uses Sociological Juridical Law research methods.
The results of this research show that there are regulations regarding the terms and conditions related to the cancellation of electronic sales and purchases using the cash on delivery payment system regulated by Shopee which have different provisions. Law Number 8 of 1999 Article 6 concerning consumer protection regarding the rights of business actors. There are legal consequences if the buyer refuses to pay for his order and can be sued under the 1999 Law No. 8 article 6 concerning consumer protection where consumers must pay according to the agreement and have good intentions in transactions. What is the legal responsibility for the act of cancellation by the consumer in carrying out the transaction must be to replace the goods or services equivalent to the loss.