Model Public Service Integrated Dalam Penerapan Mal Pelayanan Publik Di Kota Palangka Raya

The Public Service Mall is the government's effort to improve the quality of the bureaucratic system, with the aim of providing satisfaction to the community through providing services in one location. This Public Service Mall aims to help the community's economic growth during the Covid-19 pandemic and provide
convenience in managing business administration. Palangka Raya City Public Service Mall has 14 agencies with 92 types of services recorded. The aim of this research is to explain the Integrated Public Service Model in the Palangkaraya City Public Service Mall, namely Huma Betang. The research method used in this
research is descriptive qualitative. Data collection techniques use interviews, observation and documentation. The results of this research show that the Huma Betang Public Service Mall, Palangka Raya City on October 31 2023, after previously being in the trial phase. In 2019, public services in the city of Palangka
Raya were in the yellow zone category at 71.64%. Over time, to correct deficiencies in public services, the city of Palangka Raya received an increase in the green zone category with 87.89% of the assessment given by the Ombudsman of the Republic of Indonesia for its public services. The public service mechanism at Huma Betang Public Service Mall (MPP) includes a series of structured steps starting with the preparation of a Memorandum of Understanding (MOU) and Cooperation Agreement (PKS) between MPP and participating agencies or tenants. Next, there is determination and design of service tenants, information system integration, Priority Tenants, queue management and registration. In the context of managing complaints and feedback, as well as coordination and regular meetings between agencies or tenants, this mechanism creates a solid basis for providing integrated
services. The service mechanism process not only includes the operational stage but also includes information related to service costs. MPP Huma Betang has several challenges that need to be overcome related to internal aspects such as allocation of operational funds and management of human resources. External
factors, such as the construction of the main MPP building and collaboration with related agencies, are expected to provide solutions to the problems faced.