PELAKSANAAN FUNGSI PENGAWASAN PELAYANAN PUBLIK DI INSTANSI PEMERINTAH OLEH OMBUDSMAN REPUBLIK INDONESIA

Public service is a crucial aspect of state administration that has a direct impact on people's lives. The quality and effectiveness of public services are the main determinants of public satisfaction and trust in government. The Ombudsman of the Republic of Indonesia, as an independent institution regulated in Law Number 37 of 2008, has a function in overseeing the implementation of public services in Indonesia. Therefore, this research aims to find out and examine the implementation of the public service supervision function in government agencies by the Ombudsman of the Republic of Indonesia, the obstacles faced, and the efforts made in overcoming these obstacles. The research method used in this research is the sociological juridical method. This research uses primary data, namely data obtained directly by researchers through in-depth interviews with the chairman and staff of the Ombudsman of the Republic of Indonesia and secondary data consisting of laws, documents related to public service supervision and Ombudsman reports to deepen understanding of the implementation of the supervisory function which is then analysed descriptively qualitative. The results of this study provide insight into the implementation of the public service oversight function by the Ombudsman, including the obstacles faced, as well as the efforts made to overcome these obstacles. In addition, this research also provides recommendations to improve the effectiveness of public service supervision in government agencies. This research is expected to contribute to the development of public service supervision policies and practices in Indonesia, so that public services in government agencies can be improved to better meet the needs of the community.