The Effect of Role Stress on Burnout in IT Support

The widespread digitalization in society has resulted in technological advances in various fields growing rapidly so the number of workers in the field of Information and Communication Technology is increasing. However, it cannot be denied that the burden and demands of work in the IT field are very heavy and might cause burnout. The research aims to find out whether there is an influence of the multidimensional construct of role stress on burnout in IT Support workers. This research uses a quantitative correlational approach using simple linear regression analysis and multiple linear regression. 140 IT support workers aged 21 – 35 years who had experience in the IT field for at least 1 year participated in this study. The result of this study revealed that there is a positive and significant influence on the role of stress on burnout. The role ambiguity and role overflow dimensions have a positive effect on burnout, but the role conflict dimension does not affect burnout.