Evaluasi Kualitas Website Digital Library UMM Menggunakan Metode Webqual 4.0 Dan Importance Performance Analysis

Digital Library is a library that manages all or part of the substance of its collections in the
form of computerization as an alternative form, supplement or complement to conventional molds
in the form of micro-material which is currently dominated by library collections. However, from
the beginning until now there has never been an evaluation of the Digital Library that was reviewed
in terms of quality. Evaluation is do to answer the problem of how the user thinks about the quality
of the Digital Library that has been implemented by Malang Muhammadiyah University. Based on
the results of the study found that the usability variable with a value of 0.67, information quality
0.86, service interaction 0.71 and for the average of the overall variable 0.74. From the results of
the gap analysis it was found that all variables were positive or Qi GAP > 0 which meant that the
performance was as expected by the user. the conclusions obtained are 15 attributes that enter
into quadrants 1 and 3. The advice given is a mockup recommendation to improve the quality of
quadrants 1 and 3 IPA. The conclusion from the study that the quality of the Digital Library website
is still lacking because there are still many attributes that need to be improved in quality.