Perspektif Awam dalam Implementasi Elisitasi Kebutuhan Menggunakan User Persona

Software development is demanded to make it easier for users to meet the needs of users who have not
yet resolved in the system. one approach that is quite effective is Persona which is a Human
Computer Interaction (HCI) technique by gathering information about users to collect their
characteristics. HCI here is the process of interaction between humans and computers.. The main key
to HCI is to have to deepen the user experience (UX) and also the user interface (UI) because an
effective HCI based on User Persona identification can improve software quality. The purpose of this
study is to identify some information that is less effective by designing user-persona methods to make
HCI more effective. This research implements the Cooper Method although this method is quite
difficult to do with various identification steps and validation of one channel in one phase which
makes the weak point. The Persona technique in the Cooper method is suitable to be implemented in
this study because there is research on PL by identifying behavior patterns of PL users that are
compatible with HCI needs to be more effective. The various identification steps show more accurate
results. Modifications made by the author in this study to ensure validation in each step of the Cooper
method with an iterative model. Effective HCI based on User Identification can improve UX and UI
quality