Upaya Perlindungan Hukum Konsumen Transportasi Online ( Studi Kasus di PT Maxim Cabang Malang )

There are legal issues regarding consumer law protection in Indonesia, especially in the field of online transportation. One that often occurs is the violation of online transportation consumer privacy committed by drivers. The violation of privacy that has been committed by drivers violates the rules of both the partnership agreement made by the online transportation service provider as well as the laws in force in Indonesia. The purpose of this study is to find out whether the partnership agreement that has been made by PT Maxim Malang Branch has guaranteed consumer protection and several efforts made to overcome various complaints that increase from year to year. In this study using empirical research methods. Primary data was obtained from informants at PT Maxim Malang Branch through interviews. And the legal materials used are journals, books, and legislation. The data analysis technique used in this study is qualitative data analysis which is carried out by collecting data, sorting and organizing into manageable units. In the results of research conducted at PT Maxim Malang Branch, the partnership agreement made has guaranteed the legal protection of online transportation consumers because in making partnership agreements based on the fulfillment of consumer rights that already exist in the Law, as well as in an effort to respond to various complaints that enter every day to PT Maxim Malang Branch apply 2 sanctions, namely temporary blocking sanctions to suspend.