PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI (Pada Karywan Hotel Selecta)

This study aims to determine and analyze the effect of perceived organizational support on organizational citizenship behavior, with organizational commitment as a mediating variable, among employees at Hotel Selecta. This study employed explanatory research with a quantitative approach. The study population consisted of 53 employees, all of whom were sampled using a total sampling technique. Data were collected through a questionnaire distributed via Google Forms. The data analysis methods used were scale range and Structural Equation Modeling, Partial Least Squares (SEM-PLS) version 4.0.9.9. The results showed that perceived organizational support had a positive and significant effect on organizational citizenship behavior, perceived organizational support had a positive and significant effect on organizational commitment, organizational commitment had a positive and significant effect on organizational citizenship behavior, and organizational commitment mediated the relationship between perceived organizational support and organizational citizenship behavior.