TABLEWARE USED AT ASTON INN BATU ON ESP PERSPECTIVE

This research examines the application of spoken communication by F&B service at Aston Inn Hotel Batu, focusing on enhancing guest satisfaction and improving service quality. The study aims to explore how verbal communication is used in daily interactions with guests, including international visitors from diverse cultural backgrounds. Effective communication is considered essential in creating positive impressions, building trust, and supporting professional service in the hospitality industry. This study employed a descriptive qualitative design. Data were collected through semi-structured interviews and direct observations involving two experienced front desk employees. The participants were selected based on their frequent interactions with guests and their ability to handle various communication situations. The data were analyzed thematically to identify important patterns in staff communication practices. The findings revealed three categories for Tableware such as : Silverware, Chinaware and Glassware andalso highlights the use of ESP Vocabulary in related use for professional communicaton at Aston Inn Batu spesifically F&B Service Department.