BUSINESS PROCESS REENGINEERING PADA BUKET BIMA FLORIST

This research aims to analyze and improve the efficiency of greeting board and bouquet ordering business processes at Buket Bima Florist using the Business Process Reengineering (BPR) approach. The main issues identified include high waiting times and unintegrated ordering flows, which lead to service delays and potential operational errors. The research methodology consists of identifying the As-Is business process, modeling business processes using Business Process Model and Notation (BPMN), developing the recommended To-Be process, and evaluating efficiency through throughput efficiency calculations. The results show that the initial (As-Is) business process had a throughput efficiency of 80% with an average completion time of approximately 96 minutes. After the reengineering process was applied, the throughput efficiency of the To-Be process increased to 100%, indicating that the overall process time is dominated by value-added activities. The average completion time for the ordering process is approximately 20 minutes in scenarios without revisions and about 86 minutes in scenarios involving revisions. The evaluation was conducted through simulation using a web-based interface prototype designed in Figma to represent the new business process without full system implementation. In addition, this study provides a conceptual explanation of web-based information technology utilization through a modular approach consisting of Order Management, Inventory Management, and Delivery Tracking functions integrated via API services. Therefore, the implementation of BPR supported by information technology utilization has the potential to enhance operational efficiency, business process flexibility, and service quality at Buket Bima Florist in a sustainable manner.