IMPLEMENTASI PELAYANAN TERPADU DALAM PENYELENGGARAAN PEMERINTAHAN DESA (STUDI PADA KANTOR DESA SUMBEREJO KOTA BATU)

This study aims to analyze the implementation of Integrated Services in the administration of government in Sumberejo Village, Batu City, with a focus on aspects such as timeliness, compliance with procedures, information transparency, responsiveness, and public accessibility. The research method used is descriptive qualitative, with data collection techniques through observation, in-depth interviews, and documentation.
The research results indicate that the implementation of Integrated Services in Sumberejo Village has provided convenience for the community in handling various administrative needs more quickly and efficiently. However, there are still obstacles in terms of limited human resources, technological infrastructure, and the delivery of information, which is not yet completely consistent.
Analysis based on the New Public Service theory (Denhardt & Denhardt, 2003) shows that public services in Sumberejo Village have reflected the spirit of serving citizens, not steering customers, where village officials strive to serve the community in a participatory, humanistic, and transparent manner. Nonetheless, improvements in public communication, equitable access to technology, and training for officials are still needed to ensure that integrated services are truly inclusive and oriented toward the interests of the residents.