STRATEGI OMBUDSMAN PERWAKILAN KALIMANTAN SELATAN DALAM PENGAWASAN MALADMINISTRASI PELAYANAN PUBLIK DI TINGKAT DESA

Maladministration in public services, particularly at the village level, often becomes a major obstacle in realizing good governance. The Ombudsman of the Republic of Indonesia, as a supervisory institution for public services, plays a strategic role in identifying, preventing, and addressing instances of maladministration occurring at various levels, including the village level. This study aims to analyze the strategies implemented by the South Kalimantan Ombudsman Representative in overseeing maladministration in public services at the village level.
The research method used is a qualitative approach, with data collection techniques including in-depth interviews, document studies, and observations. The results of the study indicate that the Ombudsman applies several key strategies, such as a preventive approach through socialization and education for village officials, a repressive approach by following up on public complaints related to maladministration, and strengthening collaboration with various parties, including local governments and civil society. The challenges faced include limited human resources, low public awareness of their rights to public services, and resistance from certain parties at the village level.
The findings of this study affirm that the strategies implemented by the South Kalimantan Ombudsman Representative have had a positive impact on the oversight of maladministration at the village level. However, further efforts are needed to enhance the effectiveness of supervision, such as expanding access to public education, improving the capacity of village officials, and strengthening synergy among related institutions. This research is expected to provide input for improving the quality of public services, particularly in rural areas, to build more transparent and accountable governance.