PERLINDUNGAN TERHADAP KONSUMEN ATAS KERUSAKAN BARANG YANG DIAKIBATKAN OLEH PERUSAHAAN EKPEDISI J&T NEGARA BALI

The rapid development of the economy in Indonesia is also accompanied by technological developments. This greatly affects people's life patterns, especially in buying and selling goods through the internet or commonly called e-commerce. Buying and selling that used to be (traditional) only carried out by sellers and buyers, now with the existence of e-commerce, a third party, namely the expedition party, has emerged. However, in its development, activities in e-commerce pose problems. Where, especially in the J&T Negara expedition, Bali there is a problem that often occurs, namely the goods that have been sent by the expedition to consumers (sellers) have a lot of damage or defects. So that in this case, legal problems arise related to the form of consumer protection and the form of responsibility of the expedition party for damage to the goods that have been sent. The research method used by the researcher is an empirical approach. The J&T Negara expedition, Bali in terms of legal protection for consumers and forms of corporate liability, has adopted article 4 paragraph (2) of the UUPK by providing its derivative regulations related to the procedure for claiming damages to companies with their various requirements and compensation for the value of the goods. However, in practice, it is often found that not only the expedition company makes mistakes, it can be the fault of the seller or the buyer. So the researcher's suggestion is that this legal phenomenon needs to be clearly affirmed or displayed in the description of the related description in every use of expedition services in J&T Negara, Bali and consumer rights.