ANALISIS TINGKAT KEPUASAN PASIEN DI INSTALASI RAWAT INAP I (KELAS III) DI RUANG PANGANDARAN RSUD SAIFUL ANWAR KOTA MALANG

Background: Patient satisfaction is one of the main indicators that reflects the quality of health services a health facility. Therefore, hospitals are required to be able to provide optimal services in order to achieve satisfaction. Based on patient satisfaction date, there are still many hospital that do not meet government standards namely (>95%). This study aims to analyze patient satisfaction with services in the inpatient installation I (class III) in the Pangandaran room Saiful Anwar Hospital Malang City.
Objective: The purpose of writing this scientific paper is to analyze patient satisfaction with services at the inpatient installation I class III in the Pangandaran room of Saiful Anwar Hospital, Malang City.
Methode: In this study, descriptive-quantitative analysis techniques were used using the technique total sampling and obtained as many as 35 respondents who were conducted in the Pangandaran room of Saiful Anwar Hospital, Malang City which was carried out from August to September 2024. This data collection used a patient satisfaction questionnaire (RATER).
Results: The results of this study show the level of patient satisfaction in five dimensions, namely the realiability dimension (reliability) 91,4%, the Assurance dimension (guarantee) 94,3%, the Tangibles dimension (reality) 85,7%, the Empathy (empathy) 100%, the Responsiveness dimension (responsiveness) 97,1%
Conclusion: It can be concluded that patient satisfaction obtained in the Pangandaran Saiful Anwar regional hospital is in the satisfactory category.