EXPLORING STUDENT’S EXPERIENCES IN INTERNSHIP PROGRAM AT ASTON DENPASAR HOTEL & CONVENTION CENTER

This program is the result of a new initiative at Universitas Muhammadiyah Malang, specifically the Center of Excellence (CoE) program in the hospitality industry. The author details the outcomes of a 6-month internship in the front office department at Aston Denpasar Hotel & Convention Center. This report encompasses the author’s direct observations and learning experiences, detailing various activities within the front office. It also highlights the author's efforts to understand and apply key aspects of the hospitality industry.
The internship provided an in-depth understanding of Front Office operations in a real hotel setting, including interactions with hotel staff and customers, as well as the reservation, check-in, check-out, and administrative processes. The author shares valuable experiences gained and professional practices observed, aiming to offer insights for readers or students interested in the CoE program. This report aims to contribute positively to the knowledge of operational practices in the Front Office Department of the hospitality industry.