SUSILO, EDI (2007) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PERMINTAAN AIR MINUM PDAM DI KOTA MALANG. Other thesis, University of Muhammadiyah Malang.
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During the region autonomy is prevailed in our country, each area has to give good service to public. In this area, public service by government institution becomes the main focus by all society around us, the improvement has to do in order to improve the quality and image of the government do to improve the public service is by publishing the Cabinets Minister’s Rules Of State Aparatur number 63 on 2003 about guidance of rules public service, as the basic implementation of national public service that has to follow by government institution as an operator the public service by giving the best service (effective and satisfy). It is one of the effort besides release the region rules in East Java province number 11 on 2005 about public service. In this globalization era, trade’s world is growing up quickly. It is if we kind some trades around us, from the little trade, average and the big one. To built a trade, a producer must have licence’s trade or SIUP. Diskoperindag is one of institution that operate the public service to manage the licence’s trade sector. Furthermore, Diskoperindag is advising to have good quality to service at the implementation in real work. We can see and measure the quality of government instituation from standardization of public service. The standardization of public service consist of: service procedure, service tariff, service time, requirement, facilities, official competence and service product. In this research, the researcher uses descriptive analysis. The research subject is individual or institution which is requesting the licence’s trade at Malang on 2006. Based on the result, it can conclude that the quality of Diskoperindag in handling PDAM concern with standardization of public service is not enough or less satisfy. From the informants, the researcher finds some fact that indicate Diskoperindag is not doing his duty well. There are some factors that make society is not satisfy, they are the service procedure is not understandable, time to get PDAM Malang is not appropriate with the rules, the service tariff is not transparent and expensive, there are some requirement that difficult to get, the operational facilities is not suitable for example computer. For official competence, service result and solution are good.
|Item Type:||Thesis (Other)|
|Subjects:||H Social Sciences > HB Economic Theory|
|Divisions:||Faculty of Economic > Department of Economics and Development Studies|
|Depositing User:||Rayi Tegar Pamungkas|
|Date Deposited:||22 Jun 2012 03:45|
|Last Modified:||22 Jun 2012 03:45|
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