Kualitas Pelayanan, Kepuasan Konsumen

Lestari, Cahya Puji (2007) Kualitas Pelayanan, Kepuasan Konsumen. Other thesis, University of Muhammadiyah Malang.

Kualitas Pelayanan, Kepuasan Konsumen.pdf

Download (149kB) | Preview


This study is an explorative-descriptive invstigation conducted at Centre of Bank Jatim, entitled “Financial Ratio Analisys at Centre of Jatim Bank . The objective was to identify the financial performance of the Centre of Jatim Bank as measured through the profitability ratios. The data used in this study was secondary and taken from financial statement from Center of atim Bank in form of financial balance report and statement of income/(losses) period 2002 until 2006. the data was collected by using documentary technique and was analized by using financial ratio analisys with leveling composit and also time series approach. Based on the calculation by using profitability ratios, it appears that the financial performance of Cenre of Jatim Bank has been good enaught. On other hand, it has been decreasing if it seen based on time series approach. The above result concluded that the developmeny of the financial performance Centre of Jatim Bank during period 2002 until 2006 has been increasing according to profitability ratios. . The conclution above implied to Centre of Jatim Bank management should retain ans improve its current financial performance. It is suggested for future research that this research may be used as additional insight for further examination in trying new analisys techniques or methods in assessing financial performance of a bank

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economic > Department of Management
Depositing User: Zainul Afandi
Date Deposited: 20 Jun 2012 03:00
Last Modified: 20 Jun 2012 03:00
URI: http://eprints.umm.ac.id/id/eprint/8642

Actions (login required)

View Item View Item