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FIRMANSYAH, FAJAR (2007) HAK ATAS INFORMASI BAGI PENUMPANG PESAWAT APABILA TERJADI KECELAKAAN (Studi Di Perusahaan Penerbangan Mandala Air Malang). Other thesis, University of Muhammadiyah Malang.


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This object researh started from Related rule about Information rights what received passenger if accidentally is happen where the rights gived by company to consumer. That rule include in pasal 4 ayat 3 Undang-undang nomor 8 about consumer protection that consumers have “Right of information clearly and honesty about condition and guarantee of goods”. In implementing of rights what is given totally and problems faced by Mandala Air to give rights of information. Because of that the problem framework was taken by writer is how the implementation of information rights for passenger if accidentally happen, the second thing is what problem faced by Mandala Air to give information about passenger rights if accidentally is happen. Approach methods of writer for answer that problem above using juridical sociologic methods according to rule of law especially Undang-undang nomor 8 tahun 1999 about consumer protection and related by law theory according to peoples reality especially what connected with this thesis. According to research by writer and than concluding that rights of information about passenger rights if accidentally happen where not given by Mandala Air. Where many consumer regard that information about that is very important and very useful for consumer to claiming if accidentally is happen. Unfortunately firm only give information about the flied route, time flied, facility in the plane and ticket price that must they paid. Beside that in the plane Mandala Airlines gives information about how to use the safety, vest, air masker, and position emergency entrance. In the other side, in implementing the rights that company faced the problem can cause that information unreachable by consumer, but in pasal 7 ayat 2 Undang-undang nomer 8 tahun 1999 about consumer protection, company must gives the rights information, clearly, honestly about the condition and the guarantee of goods. And also gives the explanation how to use it, repairing and the treatment. The advise that is given by the writer in order to ask the government to give coherent punishment to the company that breaks the rule to the consumer, because in Undang-undang there is no statement about the punishment that will be taken by the company if the company don’t do its duty as good company. Beside that, with this thesis, PT Mandala Airlines gives the information rights about the consumer rights if the accident happen use whole flied service, because that rights is very important for the consumer

Item Type: Thesis (Other)
Subjects: K Law > K Law (General)
Divisions: Faculty of Law > Department of Law (74201)
Depositing User: Zainul Afandi
Date Deposited: 31 May 2012 04:32
Last Modified: 31 May 2012 04:32

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