PENERAPAN TOTAL QUALITY MANAGEMENT (TQM)TERHADAP PENINGKATAN PENDAPATAN OPERASI(STUDI KASUS PADA PT TELEKOMUNIKASI INDONESIA Tbk, KANDATEL MALANG)

RN, NIK MAROKHA. (2010) PENERAPAN TOTAL QUALITY MANAGEMENT (TQM)TERHADAP PENINGKATAN PENDAPATAN OPERASI(STUDI KASUS PADA PT TELEKOMUNIKASI INDONESIA Tbk, KANDATEL MALANG). Other thesis, University of Muhammadiyah Malang.

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Abstract

This study is a qualitative study on PT. Telekomunikasi Indonesia, Tbk, Kandatel Malang entitled "The Application of Total Quality Management (TQM) toward Operating Income Improvement Company (a case study on PT. Telekomunikasi Indonesia, Tbk, Kandatel Malang). This research is a qualitative descriptive using secondary data. The purposes of this study were to determine whether the application of Total Quality Management (TQM) in PT. Telekomunikasi Indonesia, Tbk, Malang Kandatel 10 sufficient to implement the elements of Total Quality Management (TQM) and the application of Total Quality Management (TQM) might increase the company's operating revenues. The research data used for this study were qualitative data, all data obtained from the study would be collected, identified and then interpreted into the data. The results of this research were the application of Total Quality Management (TQM) in PT. Telekomunikasi Indonesia, Tbk Kandatel Malang adequate with the implementation of the 10 elements of Total Quality Management (TQM) and the application of Total Quality Management (TQM) in PT. Telekomunikasi Indonesia, Tbk Kandatel Malang company might increase operating income because there were 10 elements of the implementation factors of Total Quality Management (TQM) that focused on the customer, obsession for quality, scientific approach, Long-Term Commitment, Teamwork, continuous improvement systems, Education and training , the Controlled Freedom, Unity of purpose and existence of employee involvement and empowerment were conducted by. Telekomunikasi Indonesia, Tbk, Kandatel Malang.. Keywords: Total Quality Management, 10 elements - elements of Total Quality Management (TQM), Revenue Operations.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 24 May 2012 02:53
Last Modified: 24 May 2012 02:53
URI: http://eprints.umm.ac.id/id/eprint/5796

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