AKTIFITAS PUBLIC RELATIONS DALAM MEMENUHI INFORMASI YANG BERKAITAN DENGAN KELUHAN PELANGGAN (Studi pada Unit Public Relations PT. Telkom Kandatel Jember)

Ro’iyyati, Sinta (2006) AKTIFITAS PUBLIC RELATIONS DALAM MEMENUHI INFORMASI YANG BERKAITAN DENGAN KELUHAN PELANGGAN (Studi pada Unit Public Relations PT. Telkom Kandatel Jember). Other thesis, University of Muhammadiyah Malang.

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Abstract

This research was held on PT. Telekomunikasi Indonesia Kandatel Jember, by due to explore PT. Telekomunikasi Indonesia Kandatel Jember’s Public Relations activity to fullfill customers information needed. By descriptive qualitative methods, the subject of this research is gained by total sampling, and the object is only one person wich is PT. Telkom Kandatel Jember’s Public Relations. This research use observation, interview, and documentations technique, and use domain target analysis by X is way of Y correlation. The result of this research is to fulfill customers information needed, Public Relations activities are: internal communication, eksternal communication, publications, promotion, customer feedback responsive, fact finding, complain handling and evaluation. In their action, Public Relations faced a few of problem. Public Relations PT. Telkom Kandatel Jember should have their own team (not only one person), so there is no overlapping in their activities and duties and due to fulfill customer information, Public Relations PT.Telkom Kandatel Jember should more faster and effective.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social and Political Science > Department of Communication Sience
Depositing User: Zainul Afandi
Date Deposited: 25 Jul 2012 04:08
Last Modified: 25 Jul 2012 04:08
URI: http://eprints.umm.ac.id/id/eprint/13178

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