EVALUASI PENGENDALIAN INTERNAL DALAM MEMINIMALISIR RISIKO OPERASIONAL DAN KETERLAMBATAN PAYMENT VENDOR PADA GUDANG PURCHASING PT XYZ

This study evaluates the effectiveness of internal control in minimizing operational risk and vendor payment delays within the Procurement to Payment (P2P) cycle at PT XYZ, a manufacturing company operating under a bonded zone facility. A descriptive qualitative approach was applied by integrating the Committee of Sponsoring Organizations of the Treadway Commission (COSO) Framework and Fishbone Diagram analysis. Data were obtained from two key informants (PIC Material and PIC Payment/Purchasing) and validated through triangulation using observation and document review (Purchase Order, invoice, and Good Receipt). The variables examined include internal control effectiveness based on five COSO components control environment, risk assessment, control activities, information and communication, and monitoring and the occurrence of vendor payment delays. Findings reveal that weaknesses in control activities and monitoring, particularly the absence of transit time standards and limited forklift availability, contribute to delayed Good Receipt (GR) and subsequently postpone vendor payments. Although no statistical testing was conducted due to the qualitative design, three of five COSO components were assessed as less effective, indicating significant control gaps. The study theoretically integrates COSO evaluation with cause–effect analysis to explain the linkage between GR and payment delays, and practically recommends SOP standardization, forklift scheduling, digital aging monitoring, and system integration to strengthen preventive controls and enhance P2P effectiveness.