HUBUNGAN KEANDALAN DAN RESPONSIF PELAYANAN FISIOTERAPI DENGAN KEPUASAN PASIEN DI PRAKTIK MANDIRI FISIOTERAPI MALANG

The quality of physiotherapy services plays an important role in increasing patient satisfaction, especially in private practices. The dimensions of reliability and responsiveness influence patients' perceptions of the services they receive. This study aims to determine the relationship between reliability and responsiveness of services and patient satisfaction in private physiotherapy practices in Malang City.
Methods : This was a quantitative study with a cross-sectional design. Samples were selected using purposive sampling. Data were collected using a questionnaire that had been tested for validity and reliability, then analyzed using correlation tests.
Results : There was a significant relationship between service reliability and responsiveness and patient satisfaction levels.
Conclusion : The reliability and responsiveness of physiotherapy services are significantly related to patient satisfaction in private physiotherapy practices in Malang City.