EVALUASI KINERJA DALAM MENINGKATKAN PRODUKTIVITAS KARYAWAN DI KAPAL GARDEN HOTEL MALANG

This study aims to analyze the implementation of employee performance evaluation and its contribution to improving work productivity at Kapal Garden Hotel Malang. A qualitative descriptive approach was employed, with data collected through semi-structured interviews, direct observation, and documentation review, involving key informants consisting of the Hotel Manager, Human Resource staff, and the Accounting Leader. Data validity was ensured through source and technique triangulation. The findings indicate that performance evaluation is implemented in a structured manner through periodic assessments and routine supervision based on Standard Operating Procedures (SOP) and Key Performance Indicators (KPI) as the main instruments for assessing work discipline, compliance with grooming standards, jobdesk implementation, service quality, and teamwork capabilities. Performance evaluation functions as a feedback and development mechanism to enhance employee professionalism; however, inconsistencies in the application of standards and supervisory practices were still identified in several divisions. This study concludes that performance evaluation at Kapal Garden Hotel Malang plays a strategic role in improving employee productivity, although its effectiveness needs to be strengthened through more consistent and integrated implementation of SOP and KPI to enhance operational effectiveness and sustainable service quality.