PENGARUH KUALITAS PELAYANAN DAN KUALITAS INFORMASI TERHADAP KEPUASAN PELANGGAN PT. PLN (Persero) DINOYO

Customer satisfaction is a person's feeling of satisfaction or disappointment resulting from comparing a product's performance or results to their expectations. PT PLN (Persero)
Dinoyo is an electricity company in Malang that provides the best service to ensure customer satisfaction. This research aims to analyze the influence of service quality and information
quality on customer satisfaction at PT PLN (Persero) Dinoyo. This research uses a quantitative approach. The sampling technique uses convenience sampling. The data collection technique
uses a questionnaire with a total of 100 respondents who use PLN Dinoyo services. This research uses scale range analysis, multiple linear analysis, instrument testing, classical assumption testing and hypothesis testing to determine the effect of service quality and information quality on customer satisfaction.Based on the research results, service quality has a positive effect on customer satisfaction, information quality has a positive effect on customer
satisfaction and service quality and information quality have a significant and positive effect on customer satisfaction.