Perancangan UI/UX Pelayanan Pembuatan Surat Online Di Desa Pucangtelu Berbasis Website Dengan Metode Design Thinking

The rapid development of information technology offers significant opportunities to improve the quality of public services, including at the village government level. The Pucangtelu Village Office, as an institution responsible for correspondence services, still uses conventional methods for data processing and letter administration. These manual processes lead to various challenges such as data duplication, slow service delivery, long queues, and the risk of data loss. Therefore, the implementation of web-based information technology becomes a suitable solution to enhance the efficiency and effectiveness of correspondence services.This study aims to design a web-based letter service information system using the Design Thinking method. The method consists of five stages: Empathize, Define, Ideate, Prototype, and Test, which focus on understanding user needs and developing structured, creative solutions. With this web-based system, correspondence services are expected to become more systematic, structured, and efficient in terms of time, labor, and cost. Furthermore, the system aims to minimize queues, reduce reliance on manual records, and eliminate the risk of data loss. The implementation of this system is expected to improve the performance of staff at the Pucangtelu Village Office and enhance community satisfaction.