PENERAPAN METODE DESIGN THINKING PENGEMBANGAN FITUR PUSAT BANTUAN PADA APLIKASI MYUMM SECARA REALTIME

This study applies the Design Thinking method to develop a real-time Help Center feature on the MyUMM application. The developed prototype was evaluated using the User Experience Questionnaire (UEQ) and User Requirement Metrics. Results showed positive responses in terms of attractiveness, clarity, efficiency, accuracy, stimulation, and novelty, along with high consistency in Correctness, Completeness, Understandable, and Internal Consistency metrics. These findings indicate that the system design meets functional and non-functional requirements while achieving optimal quality in user experience. Collaboration with reviewers ensured specification validity, making the design solution ready for implementation with potential for further development.