Implementation of Public Service Supervision Function in Government Agencies by the Ombudsman of The Republic of Indonesia

Public service is an important part of government administration that directly impacts people's lives. The quality and effectiveness of public services are the most important factors influencing public satisfaction and faith in government. The Ombudsman of the Republic of Indonesia, an autonomous agency governed by Law Number 37 of 2008, regulates the delivery of public services in Indonesia. As a result, the purpose of this study is to discover and investigate the Ombudsman of the Republic of Indonesia's execution of the public service supervisory function in government agencies, as well as the challenges encountered and the efforts taken to overcome them. This study used the sociological juridical research approach. This study used primary data, specifically data obtained directly by researchers through in-depth interviews with the chairman and staff of the Ombudsman of the Republic of Indonesia, as well as secondary data, which included laws, documents related to public service supervision, and Ombudsman reports, to gain a better understanding of the supervisory function's implementation, which was then analyzed descriptively qualitatively. The study's findings shed light on the Ombudsman's implementation of the public service oversight function, including the challenges it faced and the measures made to overcome them. This study also makes recommendations for improving the efficacy of public service monitoring in government entities. This research is expected to help Indonesia create public service oversight rules and practices, allowing government agencies to improve public services to better fulfill the requirements of the population.