Elisitasi Kebutuhan Menggunakan User Persona untuk Meningkatkan Pengalaman Pengguna Perangkat Lunak (Studi Kasus : Sistem Absensi akademik di SMK Telkom Malang)

The rapid development of software technology requires a better approach to system development. Requirement elicitation is an important phase in the software development process to determine that the software is created appropriately. User persona is a useful method for requirements elicitation through an interaction approach between people and computers that allows developers to better understand the characteristics and behavior of their users. The purpose of this research is to solve the attendance problem at SMK Telkom Malang, where the current attendance system is considered less effective and efficient, especially in terms of usage time because the fingerprint method can only be used alternately and takes a long time to use. This research will explore the needs by means of interviews and observations of students and teachers at SMK Telkom Malang. With qualitative and quantitative data, a User Persona will be created to describe the characteristics and behavior of users when using the attendance system. The results of this research are expected to improve user experience of using the academic attendance system at SMK Telkom Malang.