Almahdaly, Achmad Sanjani (2021) Perancangan Sistem Pengukuran Kinerja Perusahaan Menggunakan Metode Performance Prism dan Objective Matrix (OMAX). Undergraduate (S1) thesis, Universitas Muhammadiyah Malang.

Preview	Text PENDAHULUAN .pdf Download (444kB) | Preview
Preview	Text BAB I.pdf Download (184kB) | Preview
Preview	Text BAB II.pdf Download (284kB) | Preview
Preview	Text BAB III.pdf Download (235kB) | Preview
	Text BAB IV.pdf Restricted to Registered users only Download (922kB) | Request a copy
	Text BAB V.pdf Restricted to Registered users only Download (693kB) | Request a copy
	Text BAB VI.pdf Restricted to Registered users only Download (672kB) | Request a copy
	Text LAMPIRAN.pdf Restricted to Registered users only Download (679kB) | Request a copy
	Text POSTER.pdf Restricted to Registered users only Download (54kB) | Request a copy

Abstract

Based on the decision of the minister of home affairs number 47 of 1999, performance measurements in Perumdam Among Tirto Kota Batu are more dominant in measuring performance based on within the company alone.However, employees & customers who include corporate stakeholders performance have not been measured in detail. Determining kpIs in each stakeholder in the company, doing measurements of company performance using prism performance methods and OMAX, provides proposed improvements to KPIs that have below-target performance achievements (red indicator). Performance prism is a method that explains the wants and needs of corporate stakeholders.The next stage is to identify the needs of company stakeholders based on satisfaction, contributions, strategies, processes and capabilities. Based on TLS, the total achievement indicator perumdam Among Tirto Kota Batu worth 8.20 belongs to the yellow category.This means that the company's performance is said to be quite good because the performance is close to the target. The analysis discusses the performance of Perumdam Among Tirto Kota Batu stakeholders, namely employees and customers.Then for the proposed improvements prioritized for KPIs that are in the red category. When it comes to measuring the performance of the company, previously it is necessary to determine specific points that serve as indicators of the ability of the goals that have been set.Companies need to perform more customer-friendly service so that customer satisfaction increases.

Item Type:	Thesis (Undergraduate (S1))
Student ID:	201410140311072
Thesis Advisors:	Teguh Baroto (0708087001), Dana Marsetiya Utama (0730038601)
Keywords:	Keywords: Performance Prism dan Objective Matrix (OMAX), Key Performance Indicator (KPI), Traffic Light System (TLS)
Subjects:	T Technology > TA Engineering (General). Civil engineering (General) T Technology > TS Manufactures
Divisions:	Faculty of Engineering > Department of Industrial Engineering (26201)
Depositing User:	201410140311072 achmad_414072
Date Deposited:	01 Oct 2021 02:26
Last Modified:	01 Oct 2021 02:26
URI :	http://eprints.umm.ac.id/id/eprint/80073

Actions (login required)

View Item