SOLUSI DESAIN UNTUK APLIKASI TRAIN BOOK SYSTEM "KAI ACCESS" DENGAN METODE UX JOURNEY

This research aims to develop a "Train Book" system specifically for KAI Access. KAI Access is a digital platform developed by PT. Kereta Api Indonesia (Persero) to provide easier and more convenient access for railway service users. The system is designed to offer various services and information related to train travel, such as ticket booking, schedule checking, reservation management, and more. This research applies a method based on the UX Journey concept to enhance security for users and improve user satisfaction through the use of an intuitive interface. It is expected that the development of the KAI Access system will bring significant benefits to users in efficiently and comfortably booking train tickets.