ANALISIS KEPUASAN USER PADA SIM PKN MBKM INFORMATIKA UMM MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

There are several service systems in the UMM Informatics study program, one of which is the PKN-MBKM SIM which functions to monitor students while undergoing real work practice or independent learning programs offered by the Ministry of Education and Culture. This research aims to find out and analyze the level of user satisfaction with the PKN-MBKM SIM, as well as to find out what factors influence the level of user satisfaction with the PKN-MBKM SIM. Using the End User Computing Satisfaction (EUCS) method there are five factors, namely: content, accuracy, format, ease of use and timeliness. The data collection process was carried out by distributing questionnaires to students of the Class of 2019-2020. The sampling technique uses the Slovin formula. Data processing uses validity tests, reliability tests, descriptive analysis, and hypothesis tests obtained using SPSS software. The measurement results of the content component of respondents chose to strongly agree with a percentage of 76.2%. Accuracy respondents also chose to strongly agree with a percentage of 78.27%. format with a percentage of 77.59% in the category also strongly agree. ease of use percentage 75.36% in the agree category. as well as timeliness percentage results of 72.14% in the agree category. And the influence of the variables Content (X1), accuracy (X2), format (X3), ease of use (X4), timeliness (X5), there is user satisfaction (Y), the level of significance for all variables X1-X5 is 0.001, less than 0, 05, in the sense that there is a significant influence between all variables X1-X5 on the satisfaction variable.