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Items where Author is "WIDIASRI, SILVIA"

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Thesis

WIDIASRI, SILVIA (2006) ANALISA PENGUKURAN KUALITAS LAYANAN DENGAN MENGGUNAKAN PENDEKATAN SERVQUAL UNTUK MEMENUHI HARAPAN CUSTOMER (Studi Kasus Di PT. Pelayaran Meratus Surabaya). Other thesis, University of Muhammadiyah Malang.

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